OUR APPROACH TO CLIENT CLIENTS’ SERVICE IS SIMPLE:

1. We will discuss with you your export needs.
2. We will identify how Trade International can best use the resources of its global network to help you meet your export needs, efficiently and with reduced risk.
3. We tailor our services to match your needs.

We have identified that exporters have three sets of needs associated with three levels of export knowledge and readiness.

1. When you are thinking about getting into export.
2. When you are ready to export or enter new markets.
3. When you are ready to expand your export business.

Trade International has structured the services it offers, and the fees it charges, to match the needs of Malaysian firms at these three stages of export path:

1. At the start, companies are looking for a wide range of information and advice about getting into export and overseas investment. Trade International provides help at this stage free of charge.
2. Trade International helps companies select, understand and enter new export markets. These services are tailored to meet clients’ needs and are partly subsidized.
3. Company’s already successful exporting look at Trade International to help them expand their export business. Assistance at this level is highly tailored to individual company’s business objectives, and the services associated tend to be complex and resource Intensive. A quote is provided after consultation.

This charts the steps into export, and illustrates how Trade International matches its service to client need and experience.